Day 1 - 6 November 2024

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7.45-9.00

Coffee & ice-breaker 

The first round of speed networking - Everyone in the room gets to meet each other 

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9.00 - 9.10

MVNO Nation opening

 

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Pioneering MVNOs innovation

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9.10 - 9.35

Keynote address: Navigating the evolving landscape - Opportunities for MVNOs in the shifting telecom environment

• Understanding the impact of operator challenges (rising network expenditures, transition to cloud, network disintegration)

• Exploring how the evolving landscape presents opportunities for MVNOs to innovate, differentiate, and target niche customer segments

• Discussing the potential for increased collaboration between MVNOs and operators to address revenue challenges and drive mutual growth

• Examining strategies for MVNOs to capitalise on emerging trends, foster innovation, and thrive in the evolving telecom ecosystem

 

Karim Taga, Managing Partner, Head of Global Functional Practices, Arthur D. Little (topic tbc)

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9.35 - 9.50

Keynote address: How can the new generation of platforms based on cloud and AI enable MVNOs to deliver a best-in-class customer experience?

• What new tools are now available that were previously out of reach?

• Are these tools interoperable with older generations of platforms and technology stacks?

• How can MVNOs utilise new types of platforms to deliver hyper-personalised customer experiences, tailored content, and targeted marketing campaigns?

 

Session reserved

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9.50 - 10.10

Keynote address: Revolutionising the MVNO landscape -  A Case study of an innovative business model

• Exploring disruptive strategies - Groundbreaking approaches adopted by leading MVNOs to redefine industry standards and challenge traditional business models

• Analysing how innovative MVNOs harness cutting-edge technologies, such as AI, IoT, and blockchain, to drive customer engagement, enhance operational efficiency, and create sustainable competitive advantages

• Uncovering successful case studies of MVNOs forging strategic alliances with diverse stakeholders

 

Beyond ONE Senior Representative (topic tbc)

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10.10 - 10.50

Keynote debate: How do successful MVNOs innovate?

• Addressing declining voice revenue and looking for new market opportunities

• Should  MVNOs focus on new services or new customer niches? Is there a formula for success?

• What are the opportunities for MVNOd outside of the traditional telco realm (especially in markets experiencing technological displacement - decline in fixed phone lines and fixed broadband lines, connected everything)

• Exploring high-value digital service segments

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Moderator: Gary Bhomer, Principal and Founder, Tel-Consult

Telavox Senior Representative

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10.50 - 11.35

Coffee break

 

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Innovative ways to acquire customers and prevent them from churning

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11.35 - 12.10

Debate: Speaking the language of your customers, addressing their needs, and keeping them happy

• Reviewing various subscriber acquisition methods to optimise effectiveness and maximise engagement

• Strategising brand-building techniques to establish a strong market presence and be a trusted partner

• Identifying relevant channels based on the customer's decision-making stage - Retargeting, engaging, and converting

• Churn prevention - Tips & tricks on treating your current customer with the same if not greater care than the new ones

• Achieving customer care excellence
   

Moderator: James Gray, Managing Director, Graystone Strategy
 

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12.10 - 12.25

How to harness the power of data to differentiate MVNO business

• Enhancing customer experience to offer personalised services tailored to individual preferences, driving higher satisfaction and loyalty

• Utilising data insights to streamline processes, reduce costs, and improve overall operational efficiency within MVNO operations

• Creating targeted marketing campaigns resulting in higher conversion rates and improved ROI

• Identifying emerging market trends and customer needs through data analysis, enabling the introduction of new products or services to capture additional revenue opportunities

 

Session reserved

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12.25 - 13.10

Short presentations: Best Marketing Campaign ideas

• Audience Segmentation: How to conduct market research to identify target demographics and tailor messages accordingly

• Orchestrating omnichannel campaigns across various platforms to maximise reach and engagement

• Optimisation and analysis - Monitoring campaign performance, optimising content, and leveraging data analytics for better results
   

John Shave, CEO, Stack Mobile

Agnieszka Zamojska-Sroka, Marketing Director, Mobile Vikings Poland

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Each participant has 5 minutes to present the campaign. One or two audience questions will be taken.

 

 

13.10 - 14.10

Networking lunch

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14.10 - 15.10

Partnering programme - Roundtables & Exclusive executive roundtable 

 

Televox Senior Representative (topic tbc)

 

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Innovation in customer experience design

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14.40 - 15.25

Debate: Diving into the unique business models adopted by digital native MVNOs and how they disrupt traditional telecom paradigms

• Discovering how digital native MVNOs design the personalised customer journeys

• Does every MVNO need an App?

• Exploring strategies employed to enhance customer engagement, personalize services, and drive brand loyalty in the digital era

• Harnessing cutting-edge technologies such as AI, cloud computing, and data analytics to deliver seamless digital experiences

 

Session reserved for NiceMobile, Melon Mobile, BNESIM, Roamigo, Hofer

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15.25 - 15.40

Unlocking MVNO success: Future-proofing for growth through cloud migration and effortless customer experiences

• Defining the urgency to migrate to the cloud and regional differentiators

• Exploring the impact on costs, scalability, and time to market

• How does that enable winning customer experiences that drive loyalty and business growth?

• Outlining the path to success and critical learnings

• Looking into the future; examples of how platform diversification can help maximised ROI

 

Sean Casey, SVP, Product Management, CSG

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15.40 - 15.55

An award-winning European MVNO success story: Achieving rapid growth in a highly competitive market

• Examining how a customer-first approach led to strong loyalty and cost-effective growth

• Discovering the technology and partnership driving this MVNO’s competitive advantage

• Understanding the technology foundations required for MVNOs to succeed in the digital/AI era

 

John Burton, CEO, MDS Global

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15.55 - 16.40

Networking break

 

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Innovation - Hottest and new business models

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16.40 - 17.00

Interview on stage: Mobile as a Service aka BrandVNO

• Understanding the potential for MVNOs to offer white-label solutions to other businesses, enabling them to enter the mobile services market under their own brand

• Leveraging MVNOs' know-how and tailor-made tach stack to collaborate with retailers or consumer brands to create seamless, branded mobile service experiences

• What to consider - Contractual agreements and service quality assurance

 

Jignes Dave, CEO, Next Communications
Slot reserved for Arqia Senior Representative
Slot reserved for Senior Representative 

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17.00- 17.15

Interview: Top 10 tips & tricks on keeping your customers happy

 

Sara Rasmussen, CTO, TelnessTech (topic tbc)

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17.15 - 17.30

Lifestyle & content MVNO

• Tailoring content offerings to specific lifestyle preferences and interests of subscribers

• Curating a diverse range of lifestyle content, including entertainment, health, fashion, and travel 

• Partnering with content creators and providers to ensure a unique and engaging subscriber experience

 

Session reserved for Multichoice Senior Representative

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17.30- 18.10

1st round of Meet the new MVNOs

• Introduction of a company profile

• What makes your business different from the competitors in your country?

• How do you plan to develop in the coming years and what partners are you looking for?

 

Chris Cheung, CEO, Able Travel eSIM
Avitosh Sawhney, Co-Founder, eSIM-free.com & ynertia.net
Mattie Okunwe, Founder, Fonu
Wilfrid Moser, Product Manager A1 Telekom Austria, Red Bull MOBILE Data
Alexey Galperin, VP Business Development, Global1sim
Jon Horovitz, Principal Consultant, Atrium Unlimited 

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Each participant has 5-8 minutes to present their case study. One or two audience questions will be taken.

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18.10 - Drinks

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Day 2 - 7 November 2024

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7.45 - 9.00

Coffee & ice-breaker 

 

The second round of speed networking - Everyone in the room gets to meet each other 

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9.00 - 9.05

MVNO Nation opening

 

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Making your business more competitive - Strategies to improve your business and offering

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9.05 - 9.25

Keynote address: What will the telco of the future look like?

• How will Gen AI change the way MVNOs operate and alter customer expectations?

• Is 5G finally making significant progress?

• Do we still remember VR/AR? Is there still a viable market?

• What is the role of blockchain in the Telco industry?
   

Session reserved for Boris Nemsic, Chairman of the Board, Delta Partners 

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9.25 - 9.40

Keynote address: Unleashing the potential of generative AI in MVNO operations

• How can MVNOs utilise generative AI to upgrade billing solutions, automate processes, and optimise revenue management

• What monetisation opportunities does generative AI enable, including content generation, product recommendations, and value-added services?

• Exploring how MVNOs can leverage generative AI to streamline operations, automate tasks, and reduce overhead costs, leading to increased efficiency and profitability

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Or

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Keynote address: Unlocking revenue opportunities with Private Networks and Network Slicing

• Analysing the increasing adoption of private networks and network slicing in the context of the advancing rollout of 5G technology

• Delving into real-world examples and case studies showcasing the widespread implementation and benefits of private networks across various industries

• Exploring how MVNOs can diversify their revenue streams by targeting high-value enterprise customers in industries such as manufacturing, healthcare, transportation, and utilities

 

Session reserved

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9.40 - 9.55

Keynote Address: Learning from the best how to design a unique customer experience and improve your offering

• What makes Red Bull Mobile’s offering so special, and what can other brands learn from it?

• What technologies has Red Bull Mobile adopted to provide its unique services and customer experience?

• What are the plans for the future to keep customer engagement high and deliver new services?

 

Session reserved for Sulaiman Al Musallam, CEO, Red Bull Mobile, Saudi Arabia

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9.55 - 10.30

Keynote Debate: How can new technologies improve your operations and ensure new revenue models?

• Which emerging technologies present the most exciting opportunities for MVNOs, and how can they best capitalise on them? Is it AI, 5G, cloud-native platforms, automation, eSIM, or others?

• Addressing the key challenges and barriers that MVNOs face on the road to success

 

Alexis Petridis, Head of Mobility Sales, e&

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10.40 - 11.35

Coffee & third round of speed networking - Everyone in the room gets to meet each other

 

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Improving your business - Becoming eSIM-ready

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11.25 - 11.40

eSIM developments update

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Session reserved for Pablo Iacopino, Head of Research, GSMA

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11.40 -11.55

eSIM as a service differentiator: The future of digital subscriber journeys

• How can MVNOs leverage eSIM to add more subscribers

• Examples of successful eSIM user journey

• How can MVNOs leverage eSIM to enable smarter customer dialogue

• eSIM Orchestration is a new buzz term, what does it mean and how can it benefit you

Frederic Liljestroem, CEO & Founder, 10T Tech

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11.55 - 12.10

NEW eSIM MVNO LAUNCH ANNOUNCEMENT

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12.10 - 12.25

Entitle yourself: eSIM and Entitlements - The perfect partnership

• Understanding market dynamics and the growth of eSIM - From nice to have to must-have

• Understanding the transfer of eSIM profiles between devices and innovations in entitlement service

• Simplifying onboarding for customers and IoT devices

 

Michelle Bugner, Head of Wholesale, Giesecke + Devrient 

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12.25 - 13.10

Debate: The creation of a new IoT world - How will the new eSIM specifications improve the opportunities for the IoT MVNOs?

• Towards easier provisioning and managing IoT devices remotely - How will the new specifications streamline operations, reduce costs, and improve scalability?

• Understanding the change of the customer journey - Will MVNOs be able to offer a seamless customer experience for IoT device activation, subscription management, and network switching? 

• Exploring new use cases and verticals, such as smart agriculture, connected healthcare, industrial automation, and smart cities

• Addressing cybersecurity concerns and building trust with customers and partners in the increasingly interconnected IoT ecosystem

 

Moderator: Michel Zwijnenberg, eSIM & IoT Expert
Slot reserved for Noam Lando, CEO, Webbing

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13.10 - 13.25

Exploring connected vehicles market growth

• Providing seamless connectivity to enable features like real-time traffic updates, remote diagnostics, and over-the-air software updates

• Exploring telematics services for better fleet management

• Customer experience improvement by providing better road assistance and information about vehicle performance and location tracking

• Exploring a variety of Value-Added Services including in-car entertainment, Wi-Fi hotspots, and vehicle-to-infrastructure (V2I) communication

 

Session reserved for BMW- Transatel case study  

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13.25 - 14.20

Networking lunch

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14.20 -  16.00

Partnering programme:

• Speed networking 

• New MVNOs bootcamp & Meet new MVNOs 2nd round

• Working group in the breakout room

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Improving service offering - What is hot?

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16.00 - 16.35

Debate: Designing customer-centric offering and service

• Combining cutting-edge technology with a user-centric approach—from easy purchase to customer care

• Prioritising emotional connection and enjoyment—designing rewards, cashbacks, vouchers, and referral programmes

• How do you measure customer satisfaction and collect feedback to stay at the top of your game?

 

Frank Bekkers, CEO, Mobile Vikings Poland

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16.35 - 16.50

New business model

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Session reserved

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16.50 - 17.05

Launching an MVNO from scratch: The power of partnerships 

• Juggling the complexities of launching an MVNO 

• Understanding the importance of crawling and walking before running

• Building partnerships to fast-track your success 

• Presenting a case study 

 

Daniel Upson, Group Partnerships Director, Lebara, United Kingdom 

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17.05 - 18.00

Short presentations: Most innovative B2B offering

• What makes your offering unique?

• How do you ensure scalability?

• What out-of-the-box partnerships and services have you added?

 

Matti Peisanen, Business Development Director, PK Global IoT
Jignesh Dave, Founder & CEO, Next Communications

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Each participant has 5 minutes to present their B2B offering. One or two audience questions will be taken.

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  18.00 - Awards Party  

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Day 3 - 8 November 2024

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9.00 - 9.30

Coffee break

 

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9.25 - 9.30

MVNO Nation opening

 

Building a new ecosystem with MVNOs and for MVNOs

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9.30 - 10.10

Keynote debate:  Expanding MVNO market potential: Collaborating with non-traditional telco players

• Unlocking new opportunities - Exploring the advantages of forming partnerships with non-traditional telco players, such as technology firms, fintech companies, and content providers, to access untapped markets and revenue streams

• How can collaboration with non-traditional players foster innovation, enabling MVNOs and operators to differentiate their offerings, enhance customer experiences, and stay ahead of the competition?

• Analysing the potential of creating a new ecosystem to stimulate market growth, expand market reach, and drive the adoption of new services and technologies
   

Moderator: Peter Nussbaumer, Founder, MVNO Academy 

Session reserved for Fredrik Wikner, General Partner, Amigos Venture Capital

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10.10 - 10.30

Interview on stage: Exploring MVNO/Fintech cooperation

• Monetising the Mobile-First approach and exploring synergies

• How can the partnership between MVNOs and Fintech provide mutual access to a diverse customer base, streamlining market expansion and user acquisition efforts?

• How can that cooperation enhance financial inclusion, especially in underserved populations?

• Integrating services and data analytics - Creating personalised offerings and making strategic decisions
   

Session reserved for Javier Gonzalez Velazquez, Global Head IoT & eSIM Solutions, 1Global 

Session reserved for Vipps Senior Representative 

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10.30 - 10.45

Leveraging Data and AI to transform the telco industry

Session reserved

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10.45 - 11.00

Interview on stage: Enhancing each other’s offerings - Utility MVNO

• Collaborating to leverage infrastructure, and marketing efforts and reach underserved markets while expanding each other’s customer base

• Offering mobile services bundled with utilities such as electricity, water, or gas, providing convenience and value to customers

• Implementing innovative billing solutions that integrate utility charges with mobile service fees for seamless payments and management

 

Ewald Van Haver, Managing Director, Mega
Mike Greaves, CEO, Y Corporation

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11.00 - 11.50

Morning break

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11.50 - 12.20

Debate: Expanding your offering by including Value Added Services

• Which VAS are your customers most interested in? From content, through enhanced customer care to security

• Is there a growing demand for bundled packages?

• Are MVNOs in a good position to offer device financing and divide upgrades?

• Is there a necessity for an MVNO to build an App that allows customers to manage their data usage more effectively, including data usage monitoring, data rollover, and parental controls?

• Is there still room for MVNOs to provide extra roaming packages when their customers can utilise eSIM?

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12.20 - 13.20

Short presentations: Adding new services to deliver the most innovative service offering 

• Fintech / Mobile money

• eCommerce

• All-in-one App

• Content

• Insurance

• Security

 

Each participant has 8 minutes to present their Value Added Service. One or two audience questions will be taken.

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13.20 - 14.50

Networking lunch

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14.50 - 15.30

Debate: Unlocking opportunities for MVNOs in the Web3 era

• Integrating blockchain technology into MVNO platforms to offer decentralized identity management, secure transactions, and smart contracts, enhancing security, transparency, and trust

• Utilising tokenisation and cryptocurrencies to introduce token-based loyalty programs, enable micropayments for data usage, and create new revenue streams while enhancing customer engagement

• Partnering with developers to integrate DApps into MVNO platforms, offering users access to a variety of decentralised services and applications

 

Alexander Tsao, Vice President Global Sales, PWG Network Solutions

Slot reserved for Aleksandra Ahrens, Haed Web3, fliggs mobile 

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15.30 - 16.00

Debate: Anticipating the future: How will MVNOs influence the broader telco landscape?

• Predicting the future of the telco industry in the next 5 to 10 years

• Examining the potential role of satellite technology in market advancement

• Evaluating the transformative impact of 5G deployment and work on 6G
   

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16.00 - End of event