EVENT AGENDA
Day 1 - 6 November 2024
7.45-9.00
Coffee & ice-breaker
The first round of speed networking - Everyone in the room gets to meet each other
9.00 - 9.10
MVNO Nation opening
Pioneering MVNOs innovation
9.10 - 9.35
Keynote address: Navigating the evolving landscape - Opportunities for MVNOs in the shifting telecom environment
-
Understanding the impact of operator challenges (rising network expenditures, transition to cloud, network disintegration)
-
Exploring how the evolving landscape presents opportunities for MVNOs to innovate, differentiate, and target niche customer segments
-
Discussing the potential for increased collaboration between MVNOs and operators to address revenue challenges and drive mutual growth
-
Examining strategies for MVNOs to capitalise on emerging trends, foster innovation, and thrive in the evolving telecom ecosystem
Karim Taga, Managing Partner, Head of Global Functional Practices, Arthur D. Little
9.35 - 9.50
Keynote address: A new child is born: Our story, Your story
Mark Prudhoe, Business Lead SaaS connectX, Amdocs
9.50 - 10.10
Keynote address: How can telecommunications companies leverage their wealth of consumer data to disrupt the industry?
-
How can extensive data insights be transformed into strategic advantages, identifying new business lines and forming valuable partnerships?
-
Discovering how telcos can leverage their data resources to become key drivers in disrupting traditional industry models and setting new market trends.
-
Using big data to enhance customer experiences, foster innovation, and shape emerging business ecosystems.
-
Why do MVNOs need to challenge the top-down approach to tech innovation and argue that true disruption comes from understanding and responding to consumer needs?
-
How Beyond ONE's unique model places the user at the centre of its product development process, understanding and responding to consumer needs.
Naorus Abdulghani, Group Chief Technology Officer, BeyondONE
10.10 - 10.50
Keynote debate: How do successful MVNOs innovate?
-
Addressing declining voice revenue and looking for new market opportunities
-
Should MVNOs focus on new services or new customer niches? Is there a formula for success?
-
What are the opportunities for MVNOs outside of the traditional telco realm (especially in markets experiencing technological displacement - decline in fixed phone lines and fixed broadband lines, connected everything)
-
Exploring high-value digital service segments
Moderator: Gary Bhomer, Principal and Founder, Tel-Consult
Tor Blomdell, Chief Product Officer, Telavox
Sami Nashwan, Chief Growth Officer, BeyondONE
Vidar Gjengedal Hansen, Managing Director, NiceMobil
10.50 - 11.35
Coffee break
Innovative ways to acquire customers and prevent them from churning
11.35 - 12.15
Debate: Speaking the language of your customers, addressing their needs, and amplifying customer communications
-
Reviewing subscriber acquisition methods to build meaningful connections
-
Amplifying customer engagement, boosting revenues and maximising customer engagement ROI’s
-
Identifying relevant channels based on the customer's decision-making stage including elevated mobile marketing strategy
-
Churn prevention - Tips & tricks on treating your current customer with the same if not greater care than the new ones
-
Achieving customer care excellence by utilising automation
Moderator: Daniel Guzmics, Manager, Arthur D. Little Austria
Michael Krammer, Founder & CEO, Ventocom
Francois Boshoff, Vice President and Head of Product Management, Product Messaging and Network API, Sinch
Martina Klingvall, Founder, Telness
12.15 - 12.30
Telco to techco shift – what does it mean for MVNOs?
-
In what ways can MVNOs capitalise on the telco-to-techco transformation to expand service offerings and open new revenue streams?
-
How can digitalisation transform customer engagement for MVNOs, and what game-changing impact can Conversational AI bring to the table?
-
What strategies can MVNOs adopt to foster partnerships across different segments and drive growth?
Matija Ražem, VP Business Development, Infobip
12.30- 12.40
Top 10 tips & tricks on keeping your customers happy
Sara Rasmussen, CTO, TelnessTech
12.40 - 13.05
Short presentations: Best Marketing Campaign ideas
-
Audience Segmentation: How to conduct market research to identify target demographics and tailor messages accordingly
-
Orchestrating omnichannel campaigns across various platforms to maximise reach and engagement
-
Optimisation and analysis - Monitoring campaign performance, optimising content, and leveraging data analytics for better results
John Shave, CEO, Stack Mobile
Magdalena Piksa, COO, Mobile Vikings Poland
Each participant has 10 minutes to present the campaign. One or two audience questions will be taken.
13.05 - 14.00
Networking lunch
14.00- 15.00
Partnering programme - 10 x Roundtable discussions
Innovation in customer experience design
14.30 - 15.10
Debate: Diving into the unique business models adopted by digital native MVNOs and how they disrupt traditional telecom paradigms
-
Discovering how digital native MVNOs design the personalised customer journeys
-
Does every MVNO need an App?
-
Exploring strategies employed to enhance customer engagement, personalize services, and drive brand loyalty in the digital era
-
Harnessing cutting-edge technologies such as AI, cloud computing, and data analytics to deliver seamless digital experiences
Moderator: Michel Zwijnenberg, MVNO, eSIM & IoT Expert, CSO, conekkt part of Melita.io
Calvin Collett, CEO & Founder, Melon Mobile
Eva Aljančič, Managing partner, HoT Hofer Telekom & Ventocom.SI Slovenia
Deepak Gusain, Associate Vice President - Collaboration & Connectivity Solutions, Tata Communications
15.10 - 15.25
Unlocking MVNO success: Future-proofing for growth through cloud migration and effortless customer experiences
-
Defining the urgency to migrate to the cloud and regional differentiators
-
Exploring the impact on costs, scalability, and time to market
-
How does that enable winning customer experiences that drive loyalty and business growth?
-
Outlining the path to success and critical learnings
-
Looking into the future; examples of how platform diversification can help maximised ROI
Simon Gleave, VP - UK & Ireland, CSG
Mark Boulding, VP Strategic Partnerships & Growth, eSIM Go
15.25 - 15.40
The future is digital: How WOO became a successful MVNO in the Portuguese market
-
Digital by design: Comms, acquisition, experience and retentions
-
Breaking the paradox: Digital experience not exclusive to a digital native client
-
From mobile to fiber: How to expand from a consolidated base
-
Expand through digital: Go international redesigning tools and services built for scalability (e.g. eSIM)
Carlos Almeida, Head of Marketing, WOO
15.40 - 15.55
An award-winning European MVNO success story: How iD Mobile has achieved rapid growth in a highly competitive market
-
Examining how a customer-first approach led to strong loyalty and cost-effective growth
-
Discovering the technology and partnership driving this MVNO’s competitive advantage
-
Understanding the technology foundations required for MVNOs to succeed in the digital/AI era
Gary McCready, Commercial & Strategy Director, Currys - iD Mobile
John Burton, CEO, MDS Global
15.55 - 16.45
Networking break
Innovation - Hottest and new business models
16.45- 17.00
Mobile as a Service aka BrandVNO
-
Understanding the potential for MVNOs to offer white-label solutions to other businesses, enabling them to enter the mobile services market under their own brand
-
Leveraging MVNOs' know-how and tailor-made tach stack to collaborate with retailers or consumer brands to create seamless, branded mobile service experiences
-
What to consider - Contractual agreements and service quality assurance
Jignesh Dave, CEO, Next Communications
17.00- 17.15
New business model - Exploring the potential of NB-IoT for MVNOs
-
Opportunities, challenges, and strategic approaches for adopting NB-IoT technology
-
Innovative services and new revenue streams through NB-IoT-enabled IoT devices
-
Improving operational efficiency and understanding key use cases and market trends
-
Technical and regulatory considerations for integrating NB-IoT into MVNO business models
Kushal Shah, Business Development Director, Mobile Virtual Network Operators, BT Wholesale
17.15- 18.10
1st round of Meet the new MVNOs
-
Introduction of a company profile
-
What makes your business different from the competitors in your country?
-
How do you plan to develop in the coming years and what partners are you looking for?
Chris Cheung, CEO, Able Travel eSIM
Avitosh Sawhney, Co-Founder, eSIM-free.com & ynertia.net
Mattie Okunwe, Founder, Fonu
Wilfrid Moser, Product Manager, A1 Telekom Austria & Red Bull Mobile Data
Alexey Galperin, VP Business Development, Global1sim
Jon Horovitz, Principal Consultant, Atrium Unlimited Consulting
Omar Parreira, CFO & CO-Founder, Nova Mobile
Trung Tran Nam, CEO, eSimphony
Each participant has 5-8 minutes to present their case study. One or two audience questions will be taken.
18.10 End of event
----
Day 2 - 7 November 2024
7.45 - 9.00
Coffee & ice-breaker
The second round of speed networking - Everyone in the room gets to meet each other
9.00 - 9.05
MVNO Nation opening
Making your business more competitive - Strategies to improve your business and offering
9.05 - 9.45
Keynote Debate: How can new technologies improve your operations and ensure new revenue models?
-
Which emerging technologies present the most exciting opportunities for MVNOs, and how can they best capitalise on them? Is it AI, 5G, cloud-native platforms, automation, eSIM, or others?
-
Addressing the key challenges and barriers that MVNOs face on the road to success
Moderator: Gary Bhomer, Principal and Founder, Tel-Consult
Naorus Abdulghani, Group Chief Technology Officer, BeyondONE
Alexis Petridis, Head of Sales Mobile Services, e&
Muslim Elkotob, Principal Solutions Architect, Vodafone
Giles Tongue, Vice President - Marketing, Bango
9.45 - 10.05
Keynote Address: Learning from the best how to design a unique customer experience and improve your offering
-
What makes Red Bull Mobile’s offering so special, and what can other brands learn from it?
-
What technologies has Red Bull Mobile adopted to provide its unique services and customer experience?
-
What are the plans for the future to keep customer engagement high and deliver new services?
Sulaiman Al Musallam, Co-Founder & CEO of FNT (licensed by Red Bull Mobile)
10.05 - 10.20
Data-Driven design: Enhancing products and empowering designers in everyday practice
-
How and why data-driven design is a key factor for workflows at NiceMobil
-
What methods does NiceMobil use to leverage controlled rollouts and a deep understanding of the product for better design outcomes?
-
How does this data-driven approach simplify prioritization and lower the pressure on designers, leading to a more balanced and strategic design process that benefits both the product and the team?
Karianne Torum, UX-Lead designer, NiceMobil
10.20 - 10.40
Scaling eSIM globally: New developments and trends shaping eSIM growth and innovation
-
Examining how momentum for eSIM is accelerating globally in both consumer and IoT/enterprise markets, and exploring the current state of the market, including devices, services, use cases, and specifications
-
Understanding the latest developments and trends in the eSIM ecosystem, and their impact on MVNOs and end-users
-
Leveraging insights from GSMA Intelligence surveys to grasp evolving consumer behavior and identifying the vertical sectors driving future demand for eSIM in IoT
-
Exploring strategies to capitalise on the growing adoption of eSIM technology
Pablo Iacopino, Head of Research and Commercial Content, GSMA Intelligence
10.40 - 11.40
Coffee & third round of speed networking - Everyone in the room gets to meet each other
Improving your business - Becoming eSIM-ready & preparing for the rise of IoT
11.40 -11.55
eSIM as a service differentiator: The future of digital subscriber journeys
-
How can MVNOs leverage eSIM to add more subscribers
-
Examples of successful eSIM user journey
-
How can MVNOs leverage eSIM to enable smarter customer dialogue
-
eSIM Orchestration is a new buzz term, what does it mean and how can it benefit you
Fredric Liljestroem, CEO & Founder, 10T Tech
11.55 - 12.10
Travel eSIM use case: Good habits and lessons learnt
-
Travel eSIM opportunity for MVNOS
-
Considerations when implementing a travel eSIM solution
-
Lesson learnt from travel eSIM implementation
Jose Yañez del Pino, Senior Product Manager, Telefónica Global Solutions
12.10 - 12.25
eSIM and Entitlements - The key to success!
-
Solving many pain points that MVNOs face today
-
Empowering MVNOs to work more effectively in the market
-
Time is running out–how to prepare for eSIM-only devices!
Michelle Bugner, Head of Wholesale, Giesecke+Devrient
Gary Waite, NetLync (Strategic Partner of Giesecke+Devrient)
12.25 - 13.10
Debate: The creation of a new IoT world - How will the new eSIM specifications improve the opportunities for the IoT MVNOs?
-
Towards easier provisioning and managing IoT devices remotely - How will the new specifications streamline operations, reduce costs, and improve scalability?
-
Understanding the change of the customer journey - Will MVNOs be able to offer a seamless customer experience for IoT device activation, subscription management, and network switching?
-
Exploring new use cases and verticals, such as smart agriculture, connected healthcare, industrial automation, and smart cities
-
Addressing cybersecurity concerns and building trust with customers and partners in the increasingly interconnected IoT ecosystem
Moderator: Michel Zwijnenberg, MVNO, eSIM & IoT Expert, CSO, conekkt part of Melita.io
Javier Gonzalez Velazquez, Head IoT & eSIM Solutions, 1Global
Pablo Iacopino, Head of Research and Commercial Content, GSMA Intelligence
Jacques Bonifay, CEO, Transatel
Kushal Shah, Business Development Director, Mobile Virtual Network Operators, BT Wholesale
13.10 - 14.20
Networking lunch
14.20 - 16.00
Partnering programme - 6 x Themed speed networking
Improving service offering - What is hot?
16.00 - 16.35
Debate: Designing customer-centric offerings and service
-
Combining cutting-edge technology with a user-centric approach—from easy purchase to customer care
-
Prioritising emotional connection and enjoyment—designing rewards, cashbacks, vouchers, and referral programmes
-
How do you measure customer satisfaction and collect feedback to stay at the top of your game?
Moderator: Karl-Heinz Dorfmeister, Managing Partner, Acceleration-2
Frank Bekkers, CEO, Mobile Vikings Poland
Avi Magid, CEO, Fonia Telecom
Jian Seo, Founder & CEO, Roamigo
Marta Comas, CMO, Parlem
16.35 - 16.50
Building a customer-centric MVNO ecosystem: Leveraging White-Label solutions and multi-brand strategy with real-world examples
-
Exploring the transformation of the MVNO landscape through a customer-centric approach, highlighting the impact of white-label solutions and multi-brand strategies
-
Demonstrating how targeting specific customer niches enhances value and brand loyalty, using real-world examples from our brands — PeruSIM, eXIM, and Guinea IoT
-
Showcasing successful case studies from across Latin America, highlighting the potential of these strategies in the region's competitive telecom market
-
Discovering how tailored services and brand diversification can meet the evolving needs of diverse customer segments and drive business success
Mariano de Osma, CEO, Guinea Mobile
16.50 - 17.05
Global Strategy: Local Success
-
How Lebara developed a group brand strategy, that was then implemented by their UK team, driving commercial success and brand growth
David Clyde, Group Brand Director, Lebara
Mayur Jauhari, Director - Marketing & Online, Lebara
17.05 - 18.00
Short presentations: Most innovative B2B offering
-
What makes your offering unique?
-
How do you ensure scalability?
-
What out-of-the-box partnerships and services have you added?
Matti Peisanen, Business Development Director, PK Global IoT
Jignesh Dave, Founder & CEO, Next Communications
Artur Negrao, CEO, Salvy
Each participant has 10 minutes to present their B2B offering. One or two audience questions will be taken.
18.00 - 21.00 Awards Party
---
Day 3 - 8 November 2024
8.30- 9.25
Coffee break
9.30 - 9.35
MVNO Nation opening
Building a new ecosystem with MVNOs and for MVNOs
9.35 -9.55
Exploring MVNO/Fintech cooperation
-
Monetising the Mobile-First approach and exploring synergies
-
How can the partnership between MVNOs and Fintech provide mutual access to a diverse customer base, streamlining market expansion and user acquisition efforts?
-
How can that cooperation enhance financial inclusion, especially in underserved populations?
-
Integrating services and data analytics - Creating personalised offerings and making strategic decisions
Javier Gonzalez Velazquez, Global Head IoT & eSIM Solutions, 1Global
9.55 - 10.10
Leveraging data and AI to redefine value in the telco industry and create new growth opportunities.
-
Understanding how emerging technologies change the traditional metrics of revenue, customer count, and ARPU
-
Learning how MVNOs can leverage their data to drive disruption and create a competitive advantage
-
Practical step-by-step advice on AI adoption for MVNOs
-
How forward-thinking MVNOs can create growth opportunities from a deeper understanding of their data
Tanya Hyams-Young, CEO & Founder, SourseAI
10.10 - 10.25
Revolutionising Telco: The Rise of MVNOs
-
Legacy Telco is dead. The old paradigm is redundant
-
Welcoming the new. A bold future of scalable, rapid deliveries that are customised to your needs
-
Integrated and hyperpersonal. The data driven fabric driving change that customers want
Mike Greaves, CEO, Y Corporation
10.25 - 10.40
Investors’ pitch
-
What investment opportunities do you offer?
-
Who would your ideal partners be, and who is your target?
-
What value do you bring to the companies you invest in?
Fredrik Wikner, General Partner, Amigos Venture Capital
10.40 - 11.50
Morning break
11.50 - 12.05
Opportunities for MVNOs presented by 5G Broadcast
Frank Copsidas, CEO, Xgen Network/5G Broadcast Collective
12.05 - 12.55
Short presentations: Adding new services to deliver the most innovative service offering
-
Fintech / Mobile money
-
eCommerce
-
All-in-one App
-
Content
-
Insurance
-
Security
Lucie Roulland, Identity Verification Specialist, Inverid
José Ignacio Domecq de Wenetz, Co-Founder, Grupo Fractalia
Cat McIntosh, CEO and Co-Founder, Sky Peak Technologies
David Hess, Senior VP of Mobility, AireSpring
Brian Latchford, Executive Director, Business Development, Helix Wireless
Each participant has 8 minutes to present their Value Added Service. One or two audience questions will be taken.
12.55 -13.10
Leveraging innovative technologies like AI and blockchain to make eSimphony the first global mobile service for global citizens
Trung Tran Nam, CEO, eSimphony
13.10 - 14.20
Debate Part 1: MVNO opportunities in the U.S. – Navigating growth in a competitive market
-
Why is now the ideal time for MVNOs to seize opportunities in the U.S. market?
-
Tapping into underserved consumer segments: Which niche markets remain underutilised in the U.S.?
-
Exploring successful business models: What innovative approaches are driving growth for MVNOs?
-
Building strong partnerships with U.S. carriers: How to establish and leverage key relationships for long-term success?
Debate Part 2: Unlocking opportunities for MVNOs in the Web3 era
-
Integrating blockchain technology into MVNO platforms to offer decentralized identity management, secure transactions, and smart contracts, enhancing security, transparency, and trust
-
Utilising tokenisation and cryptocurrencies to introduce token-based loyalty programs, enable micropayments for data usage, and create new revenue streams while enhancing customer engagement
-
Partnering with developers to integrate DApps into MVNO platforms, offering users access to a variety of decentralised services and applications
Moderator: Alexander Tsao, Vice President Global Sales, PWG Network Solutions
Jon Horovitz, Principal Consultant, Atrium Unlimited Consulting
John Shave, CEO, Stack Mobile
14.20 - 16.30
Networking lunch
End of event