Day 1 - 5 November 2025

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7.30

Registration opens

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8.00 - 9.00

Networking coffee & ice-breaker 

 

The first round of speed networking - Everyone in the room gets to meet each other 

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8.50 - 9.00

MVNO Nation opening

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Driving the future of MVNO innovation

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9.00 - 9.15

Keynote Address: eSIM-Only is Now Global: What Does it Mean for the Mobile Industry?

• Consumer eSIM: state of the market and learnings from the most recent developments

• Why the shift to eSIM-only is important: disruption and opportunity for MNOs and MVNOs

• How the consumer behaviour for eSIM is changing: travel eSIM and beyond

• Trends to watch in 2026: five things that will shape the eSIM market in 2026  

 

Pablo Iacopino, Head of Research and Commercial Content, GSMA Intelligence 

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9.15 - 9.35

Accelerating MVNO onboarding and adoption: A successful partnering of an enablement suite with real-life experience to unlock MVNO success

 

This is an exclusive session around MVNO Strategies, designed to equip MVNO’s with actionable insights and proven approaches for success in the mobile market. With the successful partnering between an enabling Business Support System platform with the expertise of business and operational management, the session describes how this innovative combination helps MVNO’s stay ahead in a rapidly evolving industry.

 

Ryan O'Hanlon, VP Global Sales, MDS Global

Yaron Assabi, Founder & CEO, Digital Solutions Group 

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9.35 - 9.50

Keynote Address: From Startup to Standout – Building and Scaling a Winning MVNO Brand

• How new MVNOs can build a brand from scratch and position themselves in a crowded market

• Innovative strategies for driving growth through customer-centric offerings, digital-first journeys, and flexible services

• Expanding into new regions: navigating partnerships, regulations, and market differentiation

• Competing with established players by leveraging agility, innovation, and unique value propositions

 

Sanjay Kaul, CEO, Circles Aspire

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9.50 - 10.35

Keynote Debate: What’s Next for MVNOs? Innovation, Shifts & New Frontiers

• Where should MVNOs focus next - new services, new segments, or entirely new business models?

• Reflecting on the biggest developments in the MVNO space over the past year: what moved the needle, and what didn’t?

• How can MVNOs stay competitive amid declining voice revenues and shifting customer behaviors?

• Exploring untapped potential beyond traditional telecom - digital services, connected ecosystems, and markets undergoing rapid disruption

• Is there still room for a winning formula, or do today’s MVNOs need to rewrite the rules?

 

Moderator: Gary Bhomer, Director, Tel-Consult
Gary McCready, Commercial & Strategy Director, iD Mobile
Pablo Iacopino, Head of Research and Commercial Content, GSMA Intelligence
Nick Wootten, MVNO Director, BT Wholesale
Salman Tariq, VP - Europe and Africa, Optiva 

Deepak Gusain, COO, Cartex

 

 

10.35 - 10.50

Empowering MVNOs and Operators for Tomorrow in a Fast-Changing, Dynamic Wholesale Landscape

• Building Trust & Transparency: Breaking the cycle of stale commercials, forging strong partnerships and unlocking synergy

• Decoupling Wholesale from Retail: Embracing modular processes, enabling MVNOs to rapidly launch creative commercials, and be agile as the market evolves

• Embracing Wholesale Digital Twins: Adopting wholesale frameworks that balance flexibility and innovation, assure profitability and success

• Adopting future-ready wholesale processes: Improving clarity in MNO/MVNO communication through collaboration to apply actionable insights and avoid revenue leakage

 

Phil Carter, CEO, Xpert360

 

 

10.50 - 11.30

Networking coffee break

 

 

Differentiating value proposition & service

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11.40- 12.20

Debate: Redefining Customer-Centric Innovation: How Leading MVNOs Create Must-Have Offerings

• Translating deep customer understanding into standout services that redefine the modern mobile experience

• Highlighting bold and creative offerings such as bundled services, rewards programmes, and next-gen customer support - that resonate with evolving user needs

• Analysing what makes these offerings unique, how they are designed for ease of use and personalisation, and why they’ve become essential for today’s mobile-first consumers

 

Moderator: Wesley Hellyar, Chief Executive Officer, Moth Innovate
Bernard Szederkenyi, Head of Digital Product Strategy, TELUS
John Haynes, CEO, MDS Global
Susan Sorensen, Senior Business Development Director, Plintron USA

Koddi Dunn, Co-Founder & CEO, Love Mobile

 

 

12.20- 12.35

Entitlement - The MVNO’s Control Point for Trusted Device Services

• Entitlement opportunities for MVNOs: Does entitlement represent only an additional cost, or can it also generate new revenue opportunities?

• Customer journey and entitlement touchpoints - How entitlement enables a smoother transition across customer interactions

• ECS approach and different models for implementing entitlement within the ECS framework

• MVNO decision on entitlement adoption -  Whether or not to implement entitlement

 

Johan Langer, Product Manager, Sinch

 

 

12.35 - 12.50

Transitioning from MVNO to MNO - The Evolving Strategy for Greater Control and Competitive Advantage

• Capitalizing on evolution: How MVNOs can strategically evolve toward full or hybrid MNO status to gain deeper control over their network infrastructure and customer experience

• Building proprietary 5G capabilities: The advantages of investing in owned or shared 5G infrastructure to reduce dependency on host operators and enable differentiated service models

• Unlocking strategic flexibility: How transitioning empowers MVNOs to innovate with dynamic pricing, QoS-based service tiers, enterprise vertical solutions, and private 5G offerings
   

Birkir Marteinsson, Head of Wholesale and Roaming, Sýn (formerly Vodafone Iceland)

 

 

12.50- 13.05

Transforming Device Journeys: A Case Study in Customer Experience Innovation

• Exploring how telecom operators and partners are leveraging MCE Systems' AI-powered digital platform to reimagine device-related customer interactions

• Uncovering use cases from BYOD onboarding and trade-in upgrades to insurance eligibility and service care- turning complex device workflows into seamless, value-generating experiences

• Showcasing award-winning deployments with leading operators like Vodafone UK and AT&T, and how they drive efficiency, personalisation, and loyalty at scale

• Understanding how digital transformation of the device journey enhances customer experience, reduces operational friction, and unlocks new revenue streams for MVNOs and MNOs alike

 

Wolfgang Sixl, VP Strategy, Analytics and Client Solutions, MCE Systems 

 

 

13.05-13.20

From Hypothesis to Impact: Testing Our Way to eSIM Success

• Framing eSIM adoption barriers and initial hypotheses

• Experimentation approach across acquisition channels

• What we’d do differently next time and what worked best

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Vinicius Ito, CMO & founder, Fluke

 

 

13.20 - 14.35

Networking lunch

 

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Innovating and differentiating via customer experience and services

 

 

14.35- 14.50

Beyond Today - AI-Powered MVNO of the Future

• Leveraging AI, machine learning, and cloud-based analytics to build an MVNO that learns, adapts, and evolves in real time

• Integrating big data insights into every aspect of operations - from network optimisation to hyper-personalised customer engagement

• Can an MVNO truly compete in the future without full AI integration across its core processes?

• Using predictive analytics to anticipate customer needs, identify churn risks, and unlock new revenue streams

• Strategic value: hyper-targeted services, rapid product innovation, and a customer journey that feels unique to every user

 

Fouad Halawi, Group CEO, Orbit Mobile

Dr Ahmed Adel, Group CTIO, Orbit Mobile

 

 

14.50 - 15.05

From Data to Decisions: Unlocking intelligence across Network and IT Systems

• Why MVNOs struggle to differentiate: Lack of real-time visibility into customer interactions across network and IT systems

• How integrated network and IT insights enable smarter decisions and faster, customer-centric actions

• Using AI to power granular customer profiling, churn prediction, and personalized engagement strategies

• Unlocking the full potential of 5G - regardless of MVNO type - to enable greater control and launch standout, next-gen services

 

Sandeep Singh, SVP/GM - Head of Business Unit - Digital Enablement, Mavenir

 

 

15.05 - 15.20

Quad-Play for MVNOs: Providing Excellent Customer Experience through Expanding Beyond Mobile into Broadband, TV, and Digital Services

• Why MVNOs must embrace convergence to stay competitive - and how to transition from mobile-only to full-service offerings

• Exploring strategic opportunities: bundling mobile, broadband, fixed-line, and streaming for deeper customer value

• Best practices for infrastructure partnerships, content licensing, and customer lifecycle management in a quad-play environment

• Measuring success: KPIs for bundle uptake, ARPU growth, churn reduction, and cross-service engagement

 

Bernard Szederkenyi, Head of Digital Product Strategy, TELUS

 

 

15.20- 15.35

Smart Payment Strategies for Driving MVNO Revenue Growth and Inspiring Customer Loyalty

• Driving more customers through the funnel and increasing subscriber growth

• Using payment analytics for predicting churn and maximising customer lifetime value

• Expanding payment options beyond cards to meet diverse customer preferences

• Gaining greater control of fraud decisioning and avoiding losses

• Delivering a better customer experience for prepaid, postpaid, and top-up purchases

 

Todd Curry, Chief Executive Officer, Vesta 

 

 

15.35 - 16.10

Debate: How MVNOs Are Embracing Digitalisation to Transform Customer Journeys and Expand Connectivity 

• Building fully digital onboarding and self-care experiences tailored to mobile-first users

• Delivering seamless customer journeys through multilingual apps, real-time support, and intuitive account management

• Using data and automation to personalise offers, improve engagement, and reduce churn

• Driving financial and digital inclusion through accessible, flexible plans designed for underserved and expatriate communities

 

Moderator: James Gray, Managing Director, Graystone Strategy
Joyce Turner, SVP Product and Project Management, Circles
Paul Bassa, EVP Mobile Cloud, Digitalk
John Shave, CEO, Stack Mobile

 

 

16.10 - 16.50

Networking break

 

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Building a scalable business through better customer stickiness

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16.50 - 17.05

How MVNOs Are Transforming Business Communications and Unlocking Enterprise Value

• Delivering unified communications by integrating voice, messaging, and data into seamless platforms for business users

• Enabling secure and compliant device management to support remote and hybrid workforces

• Offering flexible, usage-based billing models aligned with diverse corporate structures

• Creating tailored plans and support packages for SMEs and large enterprises across sectors

 

Andreas Åfeldt Franke, Founder & CEO, Telgea

 

 

17.05 - 17.20

Cooperative-Powered MVNOs – Expanding Rural Connectivity through Regional Alliances

• Exploring how imowi is partnering with cooperatives, SMEs, and local governments to bring mobile services to underserved areas

• Integrating mobile with internet, TV, and landline offerings to deliver a competitive QuadPlay solution across Argentina

• Strengthening customer relationships and reducing churn by aligning with trusted local providers

• Showcasing a scalable, inclusive model that empowers small operators while transforming the rural telecom landscape

 

Hernan Diego La Rosa, Commercial Manager, CATEL & imowi

Ariel Fernandez Alvarado, President & Founder, CATEL & imowi

 

 

17.20 - 18.00

Meet the New MVNOs

• Introduction of a company profile

• What makes your business different from the competitors in your country?

• How do you plan to develop in the coming years, and what partners are you looking for?

 

Featuring short MVNO pitches - 8 minutes each

Andrey Semykin, CEO, 5COM OY
Alfonso Amaya, Co-Founder & Technical Director, PetPet Móvil

Shrivatsan Balagopal, CEO, Neutralfone (Neutral Platforms)
Ken Gillespie, Chief Commercial Officer, Spacetalk

Daniel Barsoum, CEO, Qué tal Móvil

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18.00

End of Day 1 & Community Drinks at Papa Mambo

(bar at the main resort's square)

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Day 2 - 6 November 2025

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7.45 - 9.00

Coffee & ice-breaker 

 

The second round of speed networking - Everyone in the room gets to meet each other 

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9.00 - 9.05

MVNO Nation opening

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Business improvement & efficiency through new technologies & partnerships

 

 

9.05 - 9.40

Keynote Debate: Keeping Pace with Tech: How MVNOs Can Embrace Cloud, AI, and Next-Gen Networks

• What role do AI and 5G-enabled innovations play in shaping the next phase of MVNO evolution?

• Cloudifying the MVNO: unlocking agility, scalability, and faster go-to-market through cloud-native architecture

• How can MVNOs future-proof their services by leveraging network advancements and automation?

• What are the practical steps MVNOs can take today to stay competitive in tomorrow’s tech-driven landscape?

 

Moderator: Casey Zavaleta, Partner, Performance Culture Consulting
Brian Latchford, CEO & Founder, Atomic Mobile
Guy Klein, Product Marketing Manager, SaaS Platforms, Amdocs
Rolf Paulsen, CEO, Saga Mobil

 

 

9.40 - 9.55

Keynote Address: Connectivity for (a) f(r)ee – How to Persist During Industry Disruption

• The old telco economics are eroding: ARPUs are in decline, telcos are deleveraging through tower sales and network sharing, while digital-first challengers outpace them at the customer interface

• Connectivity is shifting from product to feature: Offerings are enabled via MVNAs and embedded into financial apps (Revolut, Klarna), retail ecosystems (Amazon/Prime), or loyalty bundles, where profit is made elsewhere

• Culture conquers commodity: Hyper-personalised MVNOs - Trump Mobile, Roccstar, SmartLess, Galatatalk, and soon MrBeast - show how fandom and identity drive stickiness at near-zero CAC

• Future relevance requires reinvention: MNOs must find their (new) positioning in the telco value chain; MVNOs must differentiate with bundles, hyperpersonalisation, and digital-first experiences - or risk becoming obsolete.

• Concrete Ideas for MVNOs

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Daniel Guzmics, Senior Manager, Arthur D. Little

 

 

9.55- 10.40

Debate: Next-Gen MVNO–MNO Partnerships – Building Win-Win Models for Sustainable Growth

• Exploring innovative collaboration models and wholesale frameworks that balance flexibility, fair margins, and aligned incentives for both sides

• Designing long-term strategies that move beyond pricing to foster innovation, co-investment, and shared market expansion

• Leveraging MVNOs to reach niche segments, test digital services, and unlock new revenue opportunities for operators

• Learning from real-world successes (and failures) to shape more resilient and future-ready partnerships

 

Moderator: Jon Horovitz, Founder and President, Atrium Unlimited Consulting

Gary Koeb, CEO, Axiomera Partners

Chris Schaffer, SVP Business Development, MVNO Connect

Carlos Cortés, Wholesale Sales Director, Aire Networks Grupo Aire

Thiago Pinheiro, Product Manager, Telecall
Yousef Al Qatami, Chief Commercial Officer, 1Global

 

 

10.40 - 11.00

Keynote Address: Cisco Empowering MNO & MVNO Growth: Core, IoT, and Enterprise Innovation

• Exploring how to leverage Cisco’s always up-to-date Mobility Services Platform to drive agility, innovation, and sustainable growth

• Driving simplicity and scalability for partners and their customers

• Harnessing the power of a platform approach to enable continuous innovation, faster time to market, and stronger enterprise offerings

 

Erlend Prestgard, Senior Director, Product Management, Cisco

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11.00 - 11.40

Networking coffee break 

 

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Operational efficiency & business alignment

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11.40 - 11.50

All Future Telcos Will Be AI Telcos

• How AI is reshaping networks, operations, and customer experiences at speed

• Real-world examples of how AI is already driving efficiency and hyper-personalised customer journeys

• From automating complex operations to unlocking new growth opportunities - how AI is proving to be an essential enabler, not a future concept

• Tips for telcos to ensure they adapt - and avoid being left behind in the next wave of innovation

 

Martina Klingvall, Founder & CEO, Telness Group

 

 

11.50 - 12.05

Is it the end of segments? Does AI Redefine the role of MVNOs and Brand Identify? 

As AI redefines how telecom brands understand and serve customers, the industry faces a new strategic crossroads: serve tribes or serve individuals. MVNOs built success on segmentation - creating identity-driven brands for distinct communities - while AI-powered MNOs can now personalize every offer and experience in real time. This session explores how telcos can thrive in the tension between segments and selves, where personalization meets purpose.

 

Mark Prudhoe, Business Development - MVNA, MVNE, MVNO, SaaS, Amdocs SaaS

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12.05- 12.20

AI for MVNOs: The Practical Playbook

• How Lebara is using AI to deliver better CX while also reducing costs

• Launching an AI chatbot – The practical steps that made it work

• The pragmatic approach behind the success, from use cases to integration

• Key lessons from Lebara’s rollout that can help you with your own AI initiatives

 

Chris Miles, Group Product Lead - Chatbots & AI, Lebara

 

 

12.20- 12.35

The Growth Accelerator: How MVNOs Monetize Digital Journeys 

• Discover how digital support channels evolve from cost centers into growth engines

• See how self-service automation reduces churn, boosts efficiency, and accelerates scale 

• Unlock new revenue streams with personalized engagement, upsell, and conversational commerce 

• Explore how CPaaS partnerships with MVNEs/MVNAs create additional monetization opportunities 

 
Matija Ražem, Chief Commercial Telecom Officer, Infobip

 

12.35- 13.10

Debate: Reimagining Roaming - Innovating MVNO Strategies through Smarter Global Agreements

• Rethinking traditional roaming models to offer seamless, affordable international access

• Negotiating flexible, multi-network roaming deals to boost coverage and resilience

• Leveraging eSIM and cloud-based core networks to optimise roaming performance and cost

• Unlocking new revenue streams through travel bundles, day passes, and partner-led roaming products

 

Moderator: Gary Bhomer, Director, Tel-Consult
Isabella Machado Peixoto, Group Wholesale Roaming Manager, A1 Telekom Austria Group
Peter Nussbaumer, VP of Networks, Airalo
Nick Wootten, MVNO Director, BT Wholesale

 

 

13.10- 14.20

Networking lunch

 

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MVNO business scalability - What is hot? 

 

 

14.20- 14.55

Exploring How MVNOs and Operators Can Unlock New Opportunities by Addressing the Needs of Different Verticals with Flexible, Tailored Solutions

• What enterprises truly require from connectivity providers - and how MNOs and MVNOs can stand out with flexibility, resilience and responsiveness

• Building the new ecosystem: How operators, MVNOs, and solution providers can collaborate, each focusing on their core strengths, to deliver stronger and more scalable offerings.

• How to empower customers to mass customise connectivity, according to the particular needs of their use cases.

• Shaping the vertical market and expanding into the IoT space - How to meet the growing demand for “everything connected” - from real-time reporting to industry-specific applications

 

Moderator: Steffen Sorrell, Chief of Research, Kaleido Intelligence

Tim Dowling, Chief Commercial Officer, Stacuity
Marcos Oliveira Jr, Founder & CEO, fluke

Dr. Muslim Elkotob, Principal Solutions Architect, Vodafone

 

 

14.55- 15.10

The Future of Global IoT: Enabling Smart Connectivity Through Partnerships, Standards, and AI Innovation

• Expanding from traditional IoT to broader connectivity use cases, including support for consumer data and multi-country deployments

• Unpacking the impact of new standards like SGP32 and how they open the door to innovative use cases 

• Examining the role of AI in network diagnostics and intelligent connectivity, and how this is reshaping operational efficiency and service quality

• Showcasing live and upcoming projects, including POCs and eSIM deployments across new markets

 

Kieran Chury, MVNO Lead EMEA, floLIVE 

 

 

15.10- 15.25

eSIM as a Strategic Advantage for MVNOs – More Than a Technology, a Foundation for Agility 

• eSIM as a business enabler – A digital distribution channel lowering CAC and accelerating growth

• MVNOs as the commercial and UX layer – Differentiation through brand and experience, with backend kept light via MNO/MVNE partnerships.

• Digital-first journeys – Frictionless onboarding and embedded distribution opening new partner channels

• Mobile Vikings case study – Showing how eSIM powers agility, lifestyle-driven propositions, and expansion without operational heaviness

 

Frank Bekkers, CEO, Mobile Vikings Poland

 

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15.25-15.30

Winner announcement: AI-powered gamification experience by Infobip

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Matija Ražem, Chief Commercial Telecom Officer, Infobip

James Gray, Managing Director, Graystone Strategy

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15.30- 16.00

Debate: Unlocking IoT Scalability for MVNOs

• Eliminating key barriers - cost and fragmentation - that have slowed M2M eSIM growth, enabling global scalability with single-SKU devices

• Shifting from operator-specific integrations to a simplified, interoperable framework that accelerates IoT rollouts across verticals

• Enhanced device management: With the introduction of eSIM IoT Manager (eIM), MVNOs can efficiently manage large-scale IoT device deployments, ensuring secure and consistent connectivity across diverse devices

• Introducing GSMA’s SGP.31/32 specifications to streamline eSIM implementation for IoT, reducing deployment complexity and integration overhead

 

Moderator: Michel Zwijnenberg, MVNO, eSIM & IoT Expert, CSO, Conekkt (part of Melita.io)
Laerte Magalhães, CEO, iuh!
Rafael Escobar, Business Development Director, Alai Secure
Märt Kroodo, Founder & CEO, 1oT

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16.00 - 16.15

Coffee Break

 

 

16.15 - 18.00

Partnering programme

 

IoT Working Group: Innovative business models for eSIM and IoT-focused MVNO

• What are the current successful IoT MVNx business models and how will those change in the future? 

• Partner models: Platform-as-a-Service (PaaS), CMP and Infrastructure Partnerships 

• The impact from eSIM and eSIM Fleet management as emerging opportunity

• The MVNO Play on multi-network global coverage and vertical-specific IoT. What is driving change in the typical model of MNO-MVNO interaction?

 

Session delivered by Kaleido Intelligence:

Jonathan King, Founder | Commercial Officer, Kaleido Intelligence

Gilbert Relou, Head of Consultancy & Strategic Development, Kaleido Intelligence

Steffen Sorrell, Chief of Research, Kaleido Intelligence

 

Case study: 

Carlos Valenciano, Managing Director, Alai Secure

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eSIM Exchange

Debate: An overview of the eSIM market situation - growth drivers, demand trends, and regional differences

• Strategies that are working for MVNOs who lead with eSIM

• Alliances that matter most — global carriers, device OEMs, and travel platforms

• Pricing and UX models that are winning with the global traveler

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Moderator: Calen Schultz, Managing Director, Performance Culture Consulting

Mikk Lemberg, Chief Product Officer, 1oT

Frédéric Martinent, Product Line Manager - Travel eSIM, Thales

Stephen Wolak, Product Management Director - eSIM, G+D

Peter Nussbaumer, VP of Networks, Airalo

1. Theme-focused speed networking

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MVNO Academy

• Onboarding process (with focus on eSIM)

• Roaming for MVNOs

• Customer retention

 

Karl-Heinz Dorfmeister, Managing Partner, MVNO Academy

Michael Lehrner, Business Development Manager, MVNO Academy

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18.00 - 21.00

Awards Party - Celebrating MVNOs, Operators, and Service providers

Awards Ceremony start at 18.30

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Plaza Alicante & Salon Mirador (at the resort) 

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