Tech / General

Keeping pace with emerging technologies: from AI integration to 5G-enabled innovation

• Embracing AI as a strategic priority to boost operational efficiency, enhance customer experiences, and future-proof MVNO business models

• Reducing legacy systems and balancing short-term profitability with long-term growth driven by AI and advanced connectivity solutions

• Cultivating a culture of innovation - encouraging curiosity, experimentation, and a willingness to fail fast and learn, enabling teams to adapt and evolve

• Building collaborative ecosystems with startups, MNOs, and tech partners to stay ahead of technological shifts and unlock new value

 

Tech / AI

Leveraging AI for MVNO growth - Personalisation, automation, and smarter engagement

• Why AI is critical to digital transformation and how to build an AI-ready foundation

• Exploring key applications: intelligent chatbots, predictive analytics, and personalised customer journeys

• Best practices for integrating AI into customer service, product design, and churn prevention

• Measuring impact: defining KPIs and showcasing successful AI-driven MVNO transformations

 

Tech / RCS / AI

Redefining customer engagement for MVNOs with Rich Communication Services (RCS)

• Embracing conversational platforms like RCS, WhatsApp, and chat apps to deliver rich, two-way messaging that boosts customer satisfaction and drives conversion

• Leveraging AI-powered virtual assistants and automation to resolve up to 90% of customer inquiries while maintaining seamless handovers for complex issues

• Enhancing sales, support, and onboarding through click-to-chat tools and omnichannel platforms

• Personalising promotional campaigns with conversational AI to increase engagement

• Positioning conversational experiences as a key differentiator, enabling MVNOs to remain competitive, reduce churn, and unlock new revenue opportunities

 

Tech / Cloud

Cloudifying the MVNO: How to unlock agility, scalability, and innovation through cloud-native architecture

• Moving beyond legacy infrastructure: Why is cloud critical for the modern MVNO?

• Building fully cloud-native platforms to automate the entire customer lifecycle, enabling lean operations and rapid global scalability with minimal overhead

• Enabling faster time-to-market with virtualised core, BSS, and OSS systems, and reducing operational costs 

• Case examples of MVNOs leveraging cloud to scale, pivot, and launch new digital offerings

• Redefining the role of MVNOs as embedded service enablers, allowing sectors like fintech, travel, and media to offer mobile services as value-adds or loyalty tools

 

Tech / 5G general / services

Unlocking next-gen services by harnessing 5G and network slicing

• Exploring 5G's transformative power, including high-speed data, ultra-low latency, and enhanced user experiences, enabling MVNOs to deliver real-time applications like mobile gaming and augmented reality

• Leveraging network slicing to allow MVNOs to tailor services for specific market segments, such as enterprise, IoT, and niche consumer markets, addressing diverse industry needs

• Partnering with MNOs and tech vendors to access advanced 5G capabilities and ensure service quality

 

Tech / 5G general / verticals

5G's transformative potential for MVNOs: Unlocking new revenue opportunities and enterprise growth

• Shifting from retail to enterprise opportunities, with a focus on IoT, private networks, and machine-to-machine communication

• Navigating the challenges of spectrum investment while piggybacking on MNO infrastructure for cost-effective expansion

• Adapting to exponential data growth, with industries like healthcare leading the way in 5G adoption

• Tapping into a $90 billion market opportunity by 2028, with 60% driven by IoT and machine-to-machine traffic

 

Tech / Automation

Automating for agility: Boosting MVNO speed, efficiency, and scalability through smart operations

• Streamlining core processes like billing, provisioning, and customer support with automation

• Accelerating time-to-market: launching new products in weeks, not months

• Reducing costs while improving service quality and responsiveness

• Laying the foundation for scalable, future-ready MVNO operations with intelligent workflows

 

Tech / Analytics

Unleashing the power of customer analytics: Enhancing understanding and optimizing the customer journey

• Harnessing big data and advanced analytics to unlock deeper customer insights and drive smarter decision-making

• Can any business afford to ignore a comprehensive view of their customers in today’s data-driven digital economy?

• Using AI, machine learning, and cloud-based analytics to uncover hidden patterns, predict behavior, and personalize experiences

• Building a robust customer insights process - from data collection to actionable intelligence

• Strategic value for MVNOs: Creating hyper-targeted services, identifying untapped segments, and launching differentiated offerings that resonate

 

New business models

Simplifying MVNO launches: Unlocking growth with turnkey “MVNO-in-a-Box” platforms

• How plug-and-play MVNO models reduce barriers to market entry

• Maximising opportunities for non-telecom sectors including e-commerce, streaming, and digital brands

• Building a branded wireless offering without deep telecom expertise

• Success factors and examples of rapid go-to-market launches with MVNO-in-a-Box solutions

 

New business models

Differentiating through customised plans for specific lifestyles and communities

• Designing offerings for niche segments like remote workers, gamers, travellers, and veterans

• Shaping unique value propositions to stand out in a highly competitive MVNO market

• Building loyalty by aligning services with audience identity and daily habits

• Capitalising on niche focus to drive sustainable growth and customer retention

 

New business models

Banking on connectivity: Why financial institutions are entering the MVNO space

• A deep dive into the strategic motivations driving banks and fintechs to launch their own mobile services

• Key success enablers - from frictionless digital integration and trusted customer relationships to hyper-personalised, data-driven experiences

• How mobile connectivity is enhancing engagement, expanding financial inclusion, and opening up new revenue opportunities

• Real-world case studies showcasing how hybrid MVNO-fintech models are reshaping customer experiences in both emerging and mature markets

 

New business models / Privacy based MVNOs

Privacy-focused MVNOs - Addressing growing concerns with data protection and anonymity

• Implementing privacy-preserving technologies to safeguard user data in the mobile ecosystem

• How MVNOs can enhance user trust by adopting secure authentication and handover processes

• The role of MVNOs in ensuring data privacy and preventing unauthorized access by mobile network operators

• The increasing demand for privacy-focused services and the future of secure mobile connectivity

 

New business models / Moving towards full MVNO

Transitioning from MVNO to MNO - The evolving strategy for greater control and competitive advantage

• How MVNOs can capitalise on the shift to becoming full MNOs to gain control over their infrastructure

• The benefits of building proprietary 5G networks to reduce dependency on third-party operators

• The strategic advantages of transitioning, including enhanced pricing models and improved service offerings

• Case studies of MVNOs successfully transitioning to MNOs, and lessons from those that faced challenges

 

New business models / Content-integrated MVNO

Content-integrated MVNOs - Unlocking new value by merging mobile services with exclusive content

• Exploring how MVNOs are bundling mobile connectivity with media streaming, gaming, and educational resources

• The role of exclusive content in enhancing customer loyalty and retention

• Leveraging cross-network strategies to target diverse customer segments and maximize reach

• Case studies of successful content-integrated MVNO models and their impact on customer experience and business growth

 

Hot business models / B2B

How MVNOs are transforming business communications and unlocking enterprise value

• Delivering unified communications by integrating voice, messaging, and data into seamless platforms for business users

• Enabling secure and compliant device management to support remote and hybrid workforces

• Offering flexible, usage-based billing models aligned with diverse corporate structures

• Creating tailored plans and support packages for SMEs and large enterprises across sectors

 

Hot business models / B2B verticals

Targeting verticals: How MVNOs are creating industry-specific mobile solutions

• Developing healthcare-ready connectivity with secure, regulation-compliant communication channels

• Powering retail operations through mobile integration with POS systems and loyalty platforms

• Supporting the construction sector with robust, on-site mobile solutions for teams and logistics

• Enabling other verticals with tailored services that address unique operational and compliance needs

 

Consumer eSIM

Embracing eSIM for consumers - Accelerating MVNO activation, flexibility, and market competitiveness

• What is new in the eSIM space? 

• Does the current eSIM onbroading meet the customer needs? Empowering consumers with instant activation via apps and QR codes

• Regulatory tailwinds: The impact of the EU Digital Markets Act on eSIM adoption

• Leveraging eSIM to improve user experience, reduce churn, and scale faster

 

Consumer eSIM

Differentiating your MVNO with eSIMs and strategic partnerships for global connectivity - How to tap into the travel market in 2025 and beyond?

• Catering to digital nomads, tourists, and remote professionals with flexible travel data plans

• Identifying your unique value proposition and standing out in the competitive travel eSIM market

• Choosing the right partners: from travel apps and fintech platforms to lifestyle brands and airlines

• Exploring distribution models: leveraging app stores, embedded offers, and affiliate channels to reach global customers

 

IoT eSIM

Innovative business models for eSIM and IoT-focused MVNOs

• Device-centric subscriptions: Offering eSIM-based connectivity directly to connected devices like wearables, smart appliances, and cars, with embedded profiles and bundled hardware + connectivity subscriptions

• Pay-as-you-go and micro-billing models: Adopting ultra-flexible billing systems for IoT devices, including consumption-based models and tiered pricing for large-scale enterprise IoT deployments

• Platform-as-a-Service (PaaS): Acting as an enabler for IoT connectivity by offering SIM/eSIM lifecycle management platforms and APIs for enterprises and OEMs to control device connectivity

• Multi-network global coverage: Providing seamless global IoT connectivity by utilizing multi-network and eSIM solutions, enabling dynamic profile switching and roaming-free services across regions

• Vertical-specific IoT MVNOs: Targeting niche industries like fleet management, agritech, and smart cities with tailored IoT solutions for monitoring and data analytics, creating deep vertical differentiation

 

IoT eSIM

The new eSIM standard: Unlocking IoT scalability for MVNOs

• Introducing GSMA’s SGP.31/32 specifications to streamline eSIM implementation for IoT, reducing deployment complexity and integration overhead

• Eliminating key barriers - cost and fragmentation - that have slowed M2M eSIM growth, enabling global scalability with single-SKU devices

• Shifting from operator-specific integrations to a simplified, interoperable framework that accelerates IoT rollouts across verticals

• Enhanced device management: With the introduction of eSIM IoT Manager (eIM), MVNOs can efficiently manage large-scale IoT device deployments, ensuring secure and consistent connectivity across diverse devices

 

Roaming - new business models / ecosystem building

Reimagining roaming - Innovating MVNO strategies through smarter global agreements

• Rethinking traditional roaming models to offer seamless, affordable international access

• Negotiating flexible, multi-network roaming deals to boost coverage and resilience

• Leveraging eSIM and cloud-based core networks to optimise roaming performance and cost

• Unlocking new revenue streams through travel bundles, day passes, and partner-led roaming products

 

Ecosystem building

Building win-win partnerships - Aligning MNO and MVNO strategies for shared growth

• Exploring collaboration models that unlock value and align incentives on both sides

• Designing wholesale frameworks that support flexibility, innovation, and sustainable margins

• Leveraging MVNOs to reach niche segments, test digital services, and expand market presence

• Learning from real-world successes (and failures) in operator–MVNO partnerships

 

Ecosystem building

Expanding connectivity – how broadband providers, ISPs, and utilities can evolve into MVNOs and offer integrated services

• Leveraging existing infrastructure to offer seamless mobile services alongside broadband and utilities

• Partnering with MNOs to enter the MVNO market without building extensive mobile networks

• Delivering integrated connectivity solutions: bundling home and mobile services for enhanced customer value

• Case studies of successful broadband, ISP, and utility MVNO ventures, and the benefits of convergence for consumers

 

Ecosystem building  / New business models / Brand-backed MVNOs

How retailers and e-commerce platforms can enhance engagement through mobile services and exclusive offers

• Integrating mobile services into loyalty programs to offer personalized rewards and incentives

• Creating seamless experiences with mobile-based promotions and exclusive offers for loyal customers

• Using data-driven insights to tailor offers and enhance the customer journey across platforms

• Leveraging mobile services as a tool for increasing repeat purchases and improving customer retention

 

Ecosystem building / Lifestyle partnerships

Expanding value through lifestyle partnerships: How MVNOs can bundle content and retail to drive growth

• Creating compelling content bundles with streaming, gaming, or media platforms to boost user engagement

• Partnering with retailers and e-commerce platforms to distribute SIMs, co-brand offerings, and integrate loyalty schemes

• Enhancing differentiation by aligning mobile services with entertainment and shopping behaviors

• Strengthening customer retention through value-added digital experiences beyond connectivity

 

Ecosystem building / Digital disruptors

Partnering with digital disruptors: How MVNOs can collaborate with fintechs, super apps, and digital platforms to unlock new revenue streams

• Integrating mobile services with digital wallets, neobanks, and lending platforms to offer seamless financial experiences

• Co-developing mobile-first offerings with super apps, ride-hailing, or delivery services to expand reach and utility

• Using mobile identity and payment tools to enhance digital onboarding, trust, and conversion

• Building differentiated value propositions by aligning with the everyday digital habits of users

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Ecosystem building / IoT / Enterprise

Powering connected businesses: How MVNOs can partner with enterprise solution providers and IoT innovators

• Collaborating with SaaS and cloud service providers to offer bundled connectivity for remote teams and digital workplaces

• Integrating mobile services with cybersecurity and IT management platforms to deliver secure, end-to-end enterprise solutions

• Partnering with IoT providers and device manufacturers to enable connected experiences in smart homes, vehicles, and wearables

• Creating vertical-specific offerings by combining connectivity with data, devices, and industry-focused applications

 

Ecosystem building / MVNAs

The evolving role of MVNAs in 2025: Enabling MVNO growth and innovation

• How MVNAs empower MVNOs with 5G, eSIM, and multi-MNO access - without heavy capex

• Supporting MVNOs in launching tailored IoT solutions for healthcare, logistics, and smart cities

• Building new MVNO models via content, retail, and digital ecosystem collaborations

• Helping MVNOs navigate evolving compliance around eSIM, data privacy, and global roaming

 

Awards entries

Regional champions: How MVNOs are winning in local markets

• Adapting mobile offerings to regional consumer needs and market conditions

• Building customer loyalty through localised support and trusted experiences

• Driving growth and market share while navigating regional challenges

• Expanding strategically with region-focused innovation and partnerships

 

Awards entries

Marketing mastery: Celebrating standout MVNO campaigns

• Showcasing creative, original campaigns that connect with target audiences

• Driving brand awareness and reach through digital or in-store initiatives

• Demonstrating inclusivity, adaptability, and strong customer engagement

• Highlighting campaign results, duration, and what made it truly distinctive

 

Awards entries

Customer champions: Rewarding MVNOs that truly understand their users

• Creating innovative offerings that meet evolving customer needs

• Enhancing experience through bundles, rewards, service, and personalisation

• Demonstrating ease of use and clear value for target audiences

• Standing out with must-have features developed in the last two years

 

Awards entries

Purpose-driven impact: Recognising MVNOs leading in ESG excellence

• Demonstrating commitment to sustainability, inclusivity, and ethical practices

• Implementing impactful internal and external ESG initiatives

• Innovating with purpose through clear strategies and measurable results

• Driving continuous improvement with transparency, equity, and long-term vision

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Awards entries

MVNO supporters: Celebrating MNOs powering partnership and growth

• Supporting MVNOs with flexible access, integration, and competitive pricing

• Enabling innovation through strong technical and operational collaboration

• Meeting MVNO-specific needs with tailored support and service delivery

• Helping build a thriving, sustainable MVNO ecosystem through partnership